Return & Refund Policy – Esoely Silver

At Esoely Silver, we take pride in delivering high-quality silver jewelry. If for any reason you are not completely satisfied, please review our policy below.

1. Return Eligibility

We accept returns under the following conditions:

• The return request must be raised within 24 hours of delivery.
• The item must be unused, unworn, and in its original packaging.
• The product should not be damaged or altered.
• Unboxing video is mandatory in case of damage or missing item claims.

Items that are not eligible for return:

• Customized or personalized jewelry
• Earrings (for hygiene reasons)
• Sale or discounted items
• Gift cards

2. How to Request a Return

To initiate a return, please contact us at:

📩 Email: esoelysilver@gmail.com
📱 WhatsApp: +91-9521768802

Please include:

• Order number
• Clear photos of the product
• Reason for return

Our team will review your request within 24–48 hours.

3. Return Shipping

• Customers are responsible for return shipping charges unless the product is defective or incorrect.
• We recommend using a trackable courier service.
• Esoely Silver is not responsible for lost return shipments.

4. Refund Process

Once we receive and inspect the returned product:

• Refunds will be processed within 5–7 business days.
• Refund will be issued to the original payment method.
• In case of COD orders, refund will be processed via bank transfer (bank details required).

Shipping charges (if any) are non-refundable.

5. Damaged or Incorrect Products

If you receive a damaged or wrong item:

• Contact us within 48 hours of delivery
• Share an unboxing video and clear images

We will offer:

• Replacement (subject to availability) OR
• Full refund (including shipping charges)

6. Cancellation Policy

• Orders can be cancelled within 12 hours of placing the order.
• Once shipped, orders cannot be cancelled.

We truly value your trust in Esoely Silver and aim to provide a seamless shopping experience. For any concerns, our team is always here to help.